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Cloudbeds Platform

Not your average PMS. The growth engine built for your ambition.

Platform Overview

Operations

PMS Payments

Distribution

Channel Manager Booking Engine Distribution Partners

Guest Experience

Guest Communication & Digital Check-in

Revenue Marketing

Revenue Intelligence Guest Marketing CRM Digital Marketing Websites Reputation Management

Integrated Partners

App Marketplace

Cloudbeds API

API Documentation Become a Partner

Customer Support

Onboarding Customer Success Certified Consultant Program Cloudbeds University Cloudbeds Help Center

Cloudbeds Signals Hospitality’s first foundation AI model. Meet your new competitive edge.

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Signals

Hospitality’s first foundation AI model. Meet your new competitive edge.

Overview

AI Model

Signals

AI Research

Read our whitepapers, research, case studies, and more

Study

Hotel Ranking in AI Search

Learn the factors that rank hotels in ChatGPT, Gemini, and Perplexity

Learn more

Solutions

Flexible solutions to run and grow the business you want, on your terms.

By Property Type

Hotels Multi-property Groups Hostels Short-term Rentals B&Bs and Inns

By Role

General Manager IT Manager Revenue Manager Marketing Manager Operations Manager

Study

PMS User Experience Report

Your PMS could be costing you more than you think. Discover the impact of UX on your technology.

Learn more

Resources

All the know-how, knowledge, and tools to keep you moving forward.

Resource Center

All Resources Articles Ebooks Podcasts Videos Webinars

Research Lab

Whitepapers & Reports

Customer Resources

Help Center Product Updates Compass Cloudbeds University Government Compliance

Product Updates

Compass Q2 product webinar

Compass is your hub for learning about the latest product updates coming to Cloudbeds.

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Careers

Challenge a broken status quo and put power back in the hands of hoteliers.

See Open Positions

About Us

Our Story Careers Newsroom Reviews Contact Us

Partner with Cloudbeds

Platform Integrations

Connect to Cloudbeds as a Marketplace or Channel Partner

Ambassador Program

Refer Cloudbeds to earn exclusive benefits and rewards

Cloudbeds Horizon

Educate the next generation of hoteliers with intelligent technology

Events

Local & Global Happenings

Meet the Cloudbeds team virtually and in-person at events around the world

Events Schedule

Template

Walks happen. Respond with care.

Hotel walk letter

What's inside

Overbookings are never ideal, but with the right communication, you can preserve trust, protect your brand, and turn a tough moment into a surprisingly positive one.

This guest walk letter template helps your team respond with empathy and clarity when a walk situation arises. It includes the essentials: an apology, new accommodation details, and a gesture of goodwill to make the experience feel as human as possible.

Download the template to get:

A customizable guest walk letter
A clear structure for consistent team responses
Thoughtful gestures to soften the experience
A professional tone that reflects your brand’s care

Helpful resources for ambitious hoteliers

See all resources

Article Budgets are tight and guest spend is dropping. Sojern shows how first-party data powers memorable experiences…

Article The risk isn’t in modernizing but refusing to evolve. Hotels that face resistance head-on strengthen performance…

Article CB-PRESS-OFF

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Turn your PMS into an intelligent growth engine

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Platform

Signals

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Company

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Cloudbeds is an independent hospitality software developer. Cloudbeds partners with many brands, but makes no claims upon their trademarks. All trademarks contained herein belong to their respective owners and registrations.