Walks happen. Respond with care.

Overbookings are never ideal, but with the right communication, you can preserve trust, protect your brand, and turn a tough moment into a surprisingly positive one.

This guest walk letter template helps your team respond with empathy and clarity when a walk situation arises. It includes the essentials: an apology, new accommodation details, and a gesture of goodwill to make the experience feel as human as possible.

Download the template to get:

• A customizable guest walk letter

• A clear structure for consistent team responses

• Thoughtful gestures to soften the experience

• A professional tone that reflects your brand’s care