Searching for a partner, not just a software
More than just a solution, the team at Alma Maya wanted a technology partner. One that offered powerful automation capabilities that afforded the team time to focus on providing an unforgettable experience for their guests.
Ease of use and reliable, 24/7 customer support were also key requirements.
Automate operations, elevate hospitality
Cloudbeds helps streamline and manage all of the moving parts that go into successfully running Alma Maya. As Antoine puts it,
Cloudbeds helps us manage the daily operations, the statistics of the hotel, and what’s going on on a daily basis. We mix that with hospitality and it brings about something different.
Its ease of use ensures that the whole team, from co-founders and managers, all the way to housekeeping, feels comfortable using it.
The GM calls it her “right arm” for a reason
The team at Alma Maya are extremely happy with what they’ve achieved since opening, with many satisfied guests passing through their doors thanks to their unique offering and above-and-beyond service. As Yannin Ventura, Alma Maya’s General Manager explains,
Cloudbeds has become my most used tool and my right arm. It has improved training, processes, and speed and confidence for me as a general manager, for our staff, and our guests.
And it’s only the beginning. Sauveur believes that Alma Maya’s already-excellent guest experience will only improve thanks to Cloudbeds and its ever-evolving capabilities, “Alma Maya will improve its experience tremendously through the use of automation and other online tools and I’m sure Cloudbeds will continue to come up with new features that will help us focus even more on our service and ensure that we provide an unforgettable experience.”
With a space that exists in synergy with the surrounding environment, exceptional service, and even an on-site cenote, there’s no doubt that Alma Maya is delivering on its promise of carefully blending nature and luxury to help its guests reconnect with their inner selves.
“When guests say goodbye to us with happy faces, satisfied and at ease, that gives us one more point for the successes we have achieved,” concludes Yannin.
