How Cape Shark Villas ensures no guest ever feels like a stranger

Following a seamless onboarding, Cloudbeds has helped the team at Cape Shark Villas save time and drive new levels of efficiency. Its calendar function helps them stay on top of everything.“We receive a lot of bookings that I need to keep track of. I feel like the calendar dashboard function is the most user-friendly tool to keep us organized,” explains Varinnaree Ampunsuk, Front Desk Agent at Cape Shark Villas.

With many returning guests, Cloudbeds’ powerful platform with unified data has also been a game-changer for the Cape Shark Villas team. By enabling them to easily track guest history and preferences, such as billing history, payment types, purchase history, food allergies, and more, the team can better cater to their guests’ needs and always be one step ahead—offering an unrivaled guest experience. Varinnaree explains:

Most of our customers are returning guests and they often want to experience a different villa from their previous stay – Cloudbeds database allows me to quickly find all their information, like which villa they stayed in, what they purchased, how much they spent, and how much they paid.

Initially concerned about connecting to OTAs, the team’s worries were quickly alleviated by Cloudbeds’ intuitive channel manager. By sharing inventory on unlimited distribution channels while keeping rates and availability in sync across all OTA channels, Cloudbeds’ Channel Manager has eliminated overbookings and empowered the team to maximize occupancy and revenue.

All in all, the team at Cape Shark Villas is very satisfied with Cloudbeds’ ease of use, powerful operational and distribution capabilities, and renowned customer support.