The hostel market and the switch to Cloudbeds
Before Cloudbeds, Ô de Casa used another property management system. After much analysis and comparison with other providers, Marina decided to sign up with Cloudbeds.
Cloudbeds’ robust and precise system weighed heavily on her decision. In addition, Marina considers Cloudbeds to be a solution that caters well to the hostel market, which for her is a great differentiator.
“We really wanted to work with a company that was robust and attentive to the needs of the hostel market. This is essential for us,” explains Marina Moretti.
For Marina, it didn’t make sense having a solution that didn’t understand the specifics of the hostel business, such as selling rooms with different layouts (separate beds or quadruple rooms, for example).
“Knowing that we can count on a partner who is also thinking of hostels together in these other things, not just in terms of support, but as a bigger partner for ‘hostel causes’,” adds Marina.
Systems integration with Cloudbeds simplifies operations and improves the guest experience
Connectivity with other solutions, especially POS, was another decisive factor in switching to the PMS, as it allowed the system to be turbocharged in a way that other solutions could not.
Currently, Ô de Casa’s tech stack includes Glow POS for points of sale, Flexkeeping for housekeeping management, and Asksuite as a service chatbot. With these connected systems, the São Paulo hostel has managed to make its guests’ experience even more powerful.
According to Marina, the integration of systems also improves the quality of the employee experience and operational management:
“Cloudbeds’ open API has allowed us to boost our system in a way that other systems could not. Having a POS system connected to Cloudbeds removes human error and optimizes our operation so that we don’t have to, for example, pass a bar bill onto a system bill. It also gives guests the experience of being able to easily place an order. Once they’re there, they don’t have to pay for everything on the spot.”
Each of the integrated systems brings operational benefits to the property. Whether it’s responding to a booking request, a housekeeping request or maintenance reminders, the integration that Cloudbeds offers with other technology providers simplifies operations, saves costs, and improves the guest experience.
Guiding strategic success
Marina explains that Cloudbeds’ reports are a fundamental part of Ô de Casa’s management. With them the hostel is able to forecast occupancy, which provides a basis for pricing.
As for guest data, booking channels, demographic data, length of stay or booking time frames are also essential for a good strategy. As Marina puts it,“Understanding who is coming so that we can prepare ourselves.”
She believes that you can only offer an incredible accommodation experience if you know your guests well. That’s why monitoring the data and reports from the Cloudbeds Platform is fundamental to the strategic success of Õ de Casa.
