One centralized solution for the whole team
After switching to Cloudbeds, the team at Club Balai Isabel quickly noticed a significant improvement in the management of key processes such as reservations, guest communications, and housekeeping.
The platform’s intuitive design, featuring a drag-and-drop calendar, customizable dashboard, robust channel manager, and centralized and insightful reporting has transformed the way the team works.
From the front desk to housekeeping, Cloudbeds is used by most of the team who see it as a truly all-in-one solution that eliminates the need for multiple software systems.
When asked about her favorite functions, Jeanne May responds, “Since I’m the one handling OTAs and the website, my favorite part of Cloudbeds is the distribution – the channel manager.” Offering real-time channel management and integrated inventory management, Jeanne May is able to guarantee that rates and inventory are always in sync across all channels — ensuring visibility that boosts occupancy levels and revenue.
With a strong emphasis on cross-training and empowering staff to take on various roles and tasks, another valued feature is Cloudbeds University. Providing unlimited access to 100+ training videos and other resources designed to master Cloudbeds’ features and optimize business processes, Cloudbeds University reduces the amount of time it takes to get new staff trained and set up for success.
More direct bookings and occupancy
The results speak for themselves. Since using Cloudbeds, Club Balai Isabel has seen a 25% Increase in direct bookings through its website thanks to an intuitive and frictionless booking engine complete with integrated upsells and a mobile-first design.
Occupancy rates doubled within a short time, largely due to the channel manager’s real-time availability updates and the ease with which rates could be managed across multiple channels.
When asked whether she would recommend Cloudbeds, Jeanne May responds,
I would recommend Cloudbeds because it's the most reliable and efficient system. It's a user-friendly, all-in-one solution that easily lets you manage your rates and occupancy. It helps drive more revenue to the hotel.
