Moving away from busy work to guest work
Prior to Cloudbeds, Hotel Sóller faced a few operational challenges. General Manager, Maria Martinkova and her team spent a lot of time on repetitive tasks like guest registration, managing multiple communication channels, and tracking room cleaning schedules — leaving less time for the warm, personalized service that the hotel is known for.
Managing guest data securely, compiling reports, and making data-driven decisions to improve revenue and operations also proved time-consuming. They needed a solution to automate processes, make data accessible, and provide actionable insights.
Less clicks, more connection
Maria did a lot of research and explored several options, but kept finding the same issues with many of the legacy systems she came across: they were complex and lacked the ease of use she needed. “Cloudbeds is so easy to use,” she explains.
Automating routine tasks with Cloudbeds has been easy, and has freed up the team’s time to focus on the guest experience. “We try to automate where it makes sense, so that we can spend time on what really matters,” Maria says.
Another contributing factor to improving the guest experience has been Duve, a hospitality guest experience platform that provides a better, easier, and more seamless way for hoteliers and hospitality experts to communicate with guests and fulfill guests’ needs. By seamlessly integrating Duve with Cloudbeds, the property has been able to streamline communication, automate pre-arrival information, and offer upselling opportunities — resulting in a more personalized guest experience and reduced administrative workload.
Actionable insights, optimized pricing, and a website that converts
Cloudbeds’ real-time dynamic pricing now ensures the property consistently secures optimal rates, saving Maria from manually tracking competitors’ prices. She explains, “You try to check the competition, occupancy, and revenue expectations, and update the system accordingly. But now, I can just forget about the revenue side. It processes data and sometimes updates prices 100 times a day.”
Thanks to Cloudbeds’ centralized platform, data is securely stored, reporting is simple, and decisions are data-driven.
And when it comes to property visibility and providing guests with a seamless booking experience, Cloudbeds helps with that too. Hotel Sóller’s website is powered by Cloudbeds Websites, a hotel website builder within Cloudbeds’ distribution and marketing solutions suite, that provides properties with SEO-friendly, conversion-focused websites designed to turn visitors into guests.
