The Notting Hill House story: Zero glitches, zero outages, 20% growth

In the early days, managing operations was far more difficult than it needed to be. The hotel’s previous property management system was overly complex, unintuitive, and frequently unreliable. “Those were some of the most challenging days,” recalls Amirul. “The previous system made even simple tasks difficult, requiring our staff to spend excessive time navigating technical issues instead of focusing on guests.”

With team members spending more time troubleshooting than delivering hospitality, it was clear they needed a change. A better system would allow them to focus on service while streamlining operations with ease.

Cloudbeds came highly recommended by trusted contacts, but what stood out most was its intuitive design and ease of use. From the very first demo, the difference was clear.

“We were struck by how user-friendly it was—a stark contrast to the system we had been using,” said Amirul. 

Within two weeks, the property was fully up and running on Cloudbeds. The process included staff training, payment gateway setup, and migration of existing bookings, with zero issues or delays. The simplicity of the platform allowed the team to hit the ground running and start seeing improvements right away.

Efficiency, built-in

As an independent hotel, operational efficiency isn’t just a goal, it’s a necessity. Cloudbeds simplified dozens of daily tasks, saving the team hours each week. “There are several features that make everyday tasks significantly easier,” explained Amirul. “Generating and emailing guest invoices takes just a few clicks, we can print all of the day’s registration cards at once, and it’s easy to see directly from the calendar which guests still need to be charged.”

New staff can be trained in less than a day, often gaining confidence in their core tasks within the first hour. For a property that prides itself on its high standards of service, the ease of onboarding has been a major advantage.

One of the most meaningful changes since switching to Cloudbeds has been the property’s revenue performance. By integrating with Rate Quantum through the Cloudbeds Marketplace, the hotel gained access to dynamic pricing tools that allow them to respond more effectively to demand and optimize rates in real time.

“With our previous PMS, this connection wasn’t possible,” said Amirul. “This integration has led to a clear and measurable uplift in revenue.” Since implementation, Notting Hill House has seen a 20% increase in RevPAR.

Cloudbeds Payments has also played a role in simplifying the hotel’s financial operations. “Cloudbeds Payments has been a major benefit for our day-to-day operations,” said Amirul.

We no longer have to worry about manually processing payments—the system handles it efficiently and ensures timely payouts.

In an industry where chargebacks are becoming increasingly common, especially with the rise of virtual cards and contactless payments, Notting Hill House has experienced only a couple of chargebacks in the past year. That level of reliability has reduced the time spent managing disputes and contributed to greater confidence in their payment workflows.

Since making the switch, Notting Hill House hasn’t experienced a single system glitch, outage, or overbooking. That level of reliability has made a lasting impression.

“We rarely need support because the system works so reliably,” said Amirul. “But during the onboarding process, Cloudbeds’ team was always available and incredibly helpful. It made a real difference to have actual people we could speak to directly, rather than relying on an unmonitored ticketing system.”

Notting Hill House isn’t chasing rapid expansion, they’re focused on deepening what matters most: strong guest relationships, high-quality service, and sustainable growth through direct and repeat bookings.

With Cloudbeds, they’ve found a platform that enables exactly that – supporting their vision with tools that streamline operations and free up time to focus on what really counts: delivering exceptional guest experiences.

“Our experience has been consistently positive,” shares Amirul. “We’ve already recommended Cloudbeds to others without hesitation.”