The engine for an army of independents
Scalability has been essential to Rockenue’s growth. With Cloudbeds, onboarding a new group of hotels takes just days — a process that’s become critical to their expansion strategy.
As Karol puts it, “We can roll out Cloudbeds to a group of hotels in a matter of days. Go-live is particularly important. We can’t be held back by tech that should actually enable us. Data migration is flawless with Cloudbeds, and that’s normally the biggest pain point.
He continues, “Also, staff training—the system is really, really intuitive. My team even trains hotels on the PMS themselves; it’s that simple.”
Cloudbeds’ reliability has been another game-changer. Since onboarding, Rockenue has experienced near-zero connectivity issues or overbookings:
“Cloudbeds gives us the reliability we need—not just from the system itself, but from the channel manager too. We connect to hundreds of OTAs and wholesalers without a hitch. I honestly can’t remember a single case of overbooking or connectivity failure in the past year.”
The difference between data and real intelligence
Cloudbeds also delivers operational efficiency, drastically reducing the need for manual intervention and freeing up 40% of Rockenue’s team time for higher-value work. And when it comes to training new staff, Cloudbeds’ intuitive design and helpful learning resources have proven instrumental:
“This is one of the biggest wins for us. With high staff turnover, especially in Europe, we’re training new people almost every week. Cloudbeds makes it incredibly easy. The interface is intuitive, and the Cloudbeds University and Knowledge Base are great resources.”
Cloudbeds’ reporting capabilities have also proved invaluable—offering everything from easy daily reports to advanced analytics, tailored to the needs of each property. “We really like how Cloudbeds offers two tiers of reports – Classic Reports that are self explanatory and easy to use for less advanced users and very flexible Advanced Reporting feature that lets our data scientists slice and dice the data – a big reason why we are rolling out Cloudbeds in bigger hotels that have much bigger needs when it comes to data analysis.”
As Rockenue continues to expand its reach, helping independent hotels thrive in a competitive market, Cloudbeds remains a key partner. Together, they’re transforming how independent hotels operate—unlocking new levels of growth, efficiency, and guest satisfaction.
