A PMS from the past can’t build a brand for the future
Before Cloudbeds, Sweet Accommodations used a different PMS to manage its properties. However, as the business grew, so did challenges in updating information, managing availability, and creating a seamless guest experience.
The company wanted a solution that could simplify management across its diverse property types while automating guest registration, handling check-ins at receptionless properties, and sending required data to authorities in Barcelona and Sevilla.
The freedom to build their perfect tech stack
After evaluating various PMS options, Sweet Accommodations chose Cloudbeds for its robust integration marketplace and API capabilities. As Nuria Bernat, Director of Operations, puts it, “for me, one of the biggest reasons for choosing Cloudbeds was all the integrations.” She continues, “I also like that you have a service that you can say, oh, we want to integrate with this — and you actually do it pretty quick.”
Nuria also appreciates Cloudbeds’ commitment to innovation, a quality she finds lacking in many legacy systems:
There are some companies in the market that have been around for the last twenty years, but haven’t really made any changes in the last five. For me, seeing how everything is changing, we needed a partner that could help grow and evolve with us.
The versatility of Cloudbeds has proven to be the perfect fit for Sweet Accommodations, automating operations across their diverse range of properties and freeing up valuable time to focus on enhancing guest experiences. And this has extended to the way the group manages its distribution. Nuria explains,
“We can connect our channel manager directly to co-living.com, which is unique, as most booking systems only integrate with general platforms like Booking.com or Expedia. With our focus on specific regions — like our proximity to France — we can connect with niche platforms that target these audiences. This gives us an edge in reaching the right guests.”
Streamlining guest registration and communication with Chekin & HiJiffy
To streamline check-ins, Sweet Accommodations integrated with Chekin, a leading tool for automating the check-in process and one of many integrations within the Cloudbeds Marketplace. Chekin has automated guest registration, enhanced operational efficiency, and ensures compliance with traveler registration requirements in Barcelona, Sevilla, and Lloret de Mar. It also calculates and collects tourist taxes for Barcelona properties, further boosting efficiency.
When it comes to further enhancing guest communication and satisfaction, the team decided on HiJiffy — an AI-powered guest communication tool that automates personalized communications from booking to departure. By integrating HiJiffy with Cloudbeds, Sweet Accommodations centralizes all communication — eliminating the need for location-specific phone numbers and allowing the reception and management teams to handle all messages from one platform, regardless of location.
HiJiffy also helps Sweet Accommodations fully leverage Chekin’s online check-in process by allowing it to send Chekin links via HiJiffy-powered WhatsApp messages to its guests on arrival.
Together with Cloudbeds, these powerful solutions continue to streamline guest support, improve response times, and increase operational efficiency.
What can you do with 80% of your time back?
The results speak for themselves. Since switching to Cloudbeds, Sweet Accommodations’ upsells and repeat customers have increased by 20%, and employees are saving up to 80% of their time previously spent on manual processes. This time savings allows the team to dedicate an additional 16 hours per week to elevating guest experiences, from personalized welcomes to organizing excursions.
By partnering with Cloudbeds — and seamlessly integrating Chekin and HiJiffy — Sweet Accommodations can stay true to its focus of creating a sense of community and unrivaled guest experience that keeps it standing out in a crowded market.
