Cloudbeds Platform

Cloudbeds is a masterfully unified hospitality technology solution designed to streamline operations, enhance guest experiences, and maximize revenue. This seamless hotel tech ecosystem includes:

Operations

PMS: Rewrite your hotel’s story with a growth-focused, radically intuitive, and incredibly flexible intelligent PMS built for what’s next.

Payments: Treat your guests to seamless checkouts while you enjoy fewer chargebacks, faster payouts, and more hours back in your week.

Marketplace: Cloudbeds connects with 400+ integration partners, so you can customize your setup without compromising simplicity.
Keep the tools you love. Connect the ones you need. 

Open API: Build beyond limits. With the Cloudbeds API, your developers can connect, customize, and build the exact platform you need to grow. If you can dream it, your team can build it here.

Distribution

Booking Engine: Fewer steps. More bookings. Deliver a branded, embedded experience that keeps guests on your site with Cloudbeds Booking Engine, a smooth, mobile-first flow designed to maximize direct bookings.

Channel Manager: Cloudbeds Channel Manager lets you sell across channels with total control — with zero extra commission, no double bookings, and fewer manual updates.

Guest Experience

AI-powered chatbot: Add your own AI-powered chatbot to your website, or use it via WhatsApp or SMS, to respond faster to guest questions and inquiries, and convert these into bookings.

Unified inbox: Manage SMS, email, WhatsApp, Booking.com, Expedia, Airbnb and more in a single view. However your guests reach out, you’re ready to respond instantly.

Guest portal: Let guests browse and buy your services — from late check-outs to champagne on arrival — whenever it’s most convenient for them. 

Digital check-in: Digital registration lets guests check in before they even set foot on your property — ID, documents, signatures, all synced directly to your Cloudbeds PMS.

Kiosk: Help guests avoid lines and allow your staff to provide personalized, mobile check-ins by transforming your hotel lobby into a self-service check-in/check-out station.

Tickets and tasks: When your team is in sync, your guests feel it. All your team chat, tasks, tickets, and inspections in one place so nothing slips through the cracks.

Revenue Marketing

Digital Marketing: Reach the right guests, drive them to your site, and turn every click into revenue with Cloudbeds Digital Marketing. It’s a direct booking strategy that puts you back in command.

• Metasearch: 94% of travelers use metasearch to compare hotel rates. Subscribe, create, fund, and manage your metasearch campaign with a simple and effective interface in just a few clicks.
• PMax: Attract new guests across the entire Google ecosystem — Search, YouTube, Maps, and more — with AI-powered advertising that does the hard work for you.
• Retargeting: Travelers engage with an average of 33 touchpoints before booking a trip. Leave none behind by retargeting guests who intended to book but didn’t get around it.

Reputation Management: Hotels with higher ratings can charge more, and with centralized insights and faster response times, you can turn guest sentiment into real pricing power.

Websites: Your website is your hotel’s first impression. Make it count with stunning, conversion-optimized Cloudbeds Websites powered by hospitality expertise and AI — and built to drive direct bookings and revenue from day one.

Guest Marketing CRM: Cloudbeds Guest Marketing CRM helps you know your guests and keep them coming back — with smart email campaigns, guest profiles, and more profitability from every stay.

Revenue Intelligence: Move faster and smarter than ever before. Cloudbeds Revenue Intelligence is powered by the only causal AI built exclusively for hospitality, turning market guesswork into your most confident, profitable actions.

Cloudbeds offers a robust Marketplace with numerous integrations, allowing you to connect our hotel management software with existing systems such as POS, CRS and CRM systems, restaurant management apps, invoicing solutions, event management, digital check-in, kiosks and more guest service apps. The platform’s open API also enables developers to build custom functionality tailored to your property’s unique requirements.

Cloudbeds is built to protect your hotel’s most valuable assets — your guests, your data, and your reputation.

PCI compliance 

Cloudbeds checks the box on global security standards, with built-in PCI and GDPR compliance and fraud protection that keeps both you and your guests covered.

Secure guest data

Cloudbeds uses TLS/SSL encryption for data in transit, AES-256 encryption for data at rest, and implements identity and access management with a least privilege approach.

SSO and user management

Cloudbeds uses SSO to give you one secure sign-on and seamless access across all Cloudbeds platforms.

Elite incident response 

Our dedicated security team collaborates closely with Support to address customer issues swiftly and effectively.

Signals is the first AI model purpose-built to elevate the hospitality industry. Trained on billions of points of hospitality data, it adds powerful intelligence capabilities to Revenue Intelligence, Guest Marketing CRM, Digital Marketing, Websites, and Reputation Management, empowering you to surface insights, automate responses, and make faster decisions.