Runnr.ai

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Platform

Cloudbeds Platform

Not your average PMS. The growth engine built for your ambition.

Platform Overview

Operations

PMS Payments

Distribution

Channel Manager Booking Engine Distribution Partners

Guest Experience

Guest Communication & Digital Check-in

Revenue Marketing

Revenue Intelligence Guest Marketing CRM Digital Marketing Websites Reputation Management

Integrated Partners

App Marketplace

Cloudbeds API

API Documentation Become a Partner

Customer Support

Onboarding Customer Success Certified Consultant Program Cloudbeds University Cloudbeds Help Center

Pricing

Signals AI

Signals

Hospitality's first foundation AI model. Meet your new competitive edge.

Overview

AI Model

Signals

AI Research

Read our whitepapers, research, case studies, and more

Study

Hotel Ranking in AI Search

Learn the factors that rank hotels in ChatGPT, Gemini, and Perplexity

Learn more

Solutions

Flexible solutions to run and grow the business you want, on your terms.

By Property Type

Hotels Multi-property Groups Hostels Short-term Rentals B&Bs and Inns

By Role

General Manager IT Manager Revenue Manager Marketing Manager Operations Manager

Study

PMS User Experience Report

Your PMS could be costing you more than you think. Discover the impact of UX on your technology.

Learn more

Hotelier Stories

Resources

All the know-how, knowledge, and tools to keep you moving forward.

Resource Center

All Resources Articles Ebooks Podcasts Videos Webinars

Research Lab

Whitepapers & Reports

Customer Resources

Help Center Product Updates Compass Cloudbeds University Government Compliance

Product Updates

Compass Q2 product webinar

Compass is your hub for learning about the latest product updates coming to Cloudbeds.

Watch webinar

Company

Careers

Challenge a broken status quo and put power back in the hands of hoteliers.

See Open Positions

About Us

Our Story Careers Newsroom Reviews Contact Us

Partner with Cloudbeds

Platform Integrations

Connect to Cloudbeds as a Marketplace or Channel Partner

Ambassador Program

Refer Cloudbeds to earn exclusive benefits and rewards

Cloudbeds Horizon

Educate the next generation of hoteliers with intelligent technology

Events

Local & Global Happenings

Meet the Cloudbeds team virtually and in-person at events around the world

Events Schedule

Request a Demo

Support Login

Platform

Cloudbeds Platform

Not your average PMS. The growth engine built for your ambition.

Platform Overview

Operations

PMS Payments

Distribution

Channel Manager Booking Engine Distribution Partners

Guest Experience

Guest Communication & Digital Check-in

Revenue Marketing

Revenue Intelligence Guest Marketing CRM Digital Marketing Websites Reputation Management

Integrated Partners

App Marketplace

Cloudbeds API

API Documentation Become a Partner

Customer Support

Onboarding Customer Success Certified Consultant Program Cloudbeds University Cloudbeds Help Center

Pricing

Signals AI

Signals

Hospitality's first foundation AI model. Meet your new competitive edge.

Overview

AI Model

Signals

AI Research

Read our whitepapers, research, case studies, and more

Study

Hotel Ranking in AI Search

Learn the factors that rank hotels in ChatGPT, Gemini, and Perplexity

Learn more

Solutions

Flexible solutions to run and grow the business you want, on your terms.

By Property Type

Hotels Multi-property Groups Hostels Short-term Rentals B&Bs and Inns

By Role

General Manager IT Manager Revenue Manager Marketing Manager Operations Manager

Study

PMS User Experience Report

Your PMS could be costing you more than you think. Discover the impact of UX on your technology.

Learn more

Hotelier Stories

Resources

All the know-how, knowledge, and tools to keep you moving forward.

Resource Center

All Resources Articles Ebooks Podcasts Videos Webinars

Research Lab

Whitepapers & Reports

Customer Resources

Help Center Product Updates Compass Cloudbeds University Government Compliance

Product Updates

Compass Q2 product webinar

Compass is your hub for learning about the latest product updates coming to Cloudbeds.

Watch webinar

Company

Careers

Challenge a broken status quo and put power back in the hands of hoteliers.

See Open Positions

About Us

Our Story Careers Newsroom Reviews Contact Us

Partner with Cloudbeds

Platform Integrations

Connect to Cloudbeds as a Marketplace or Channel Partner

Ambassador Program

Refer Cloudbeds to earn exclusive benefits and rewards

Cloudbeds Horizon

Educate the next generation of hoteliers with intelligent technology

Events

Local & Global Happenings

Meet the Cloudbeds team virtually and in-person at events around the world

Events Schedule

Runnr.ai is a virtual hotel concierge platform that proactively engages with guests on WhatsApp throughout the guest journey from post reservation to post check-out. It automates guest communication and repetitive tasks such as upsells and housekeeping requests using AI. This results in happy guests, operational efficiency, and additional upsell revenues.

Overview

Runnr.ai integrates with Cloudbeds to proactively engage guests via WhatsApp throughout their journey. On average, 85% of bookings are reachable on WhatsApp, with over 50% of guests asking one or more questions. The platform also integrates with the Booking.com inbox and has a webchat, creating a unified messaging hub. Runnr.ai automates responses to FAQs and repetitive tasks for the front desk, while also enabling upselling opportunities for services like breakfast, late check-out, and parking.

Benefits

Happy Guests

With 85% reach on WhatsApp and 50% guest interaction, Runnr.ai boosts engagement and satisfaction. 94% of guests report an enhanced stay thanks to timely, personalized communication.

Operational Efficiency

By automating repetitive tasks like handling FAQs and housekeeping requests, Runnr.ai lightens the staff workload, allowing them to focus on more complex and valuable tasks.

More Revenue per Room

Runnr.ai drives additional revenue by upselling services like breakfast, late check-out, and parking, generating an average of €50 per room per month in extra income.

Features

Proactive Guest Engagement on WhatsApp;
Unified Messaging Hub;
AI-Powered Automation;
Upselling Opportunities;
Integrates with key hotel software;

Learn More

Platform Integrations

Ambassador Program

Cloudbeds Horizon

Runnr.ai

Overview

Benefits

Happy Guests

Operational Efficiency

More Revenue per Room

Helpful resources for ambitious hoteliers