Cloudbeds Platform

Built for your ambition.

Everything you need to grow and thrive. Cloudbeds is hospitality’s unified, AI-powered platform that powers hoteliers’ unique path to success.

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Operations

Keep every part of your operations in sync. Work smarter, move faster, stay connected — and keep momentum on your side.

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PMS

Rewrite your hotel’s story with a growth-focused, radically intuitive, and incredibly flexible intelligent PMS built for what’s next.

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Payments

Treat your guests to seamless checkouts while you enjoy fewer chargebacks, faster payouts, and more hours back in your week.

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Marketplace

Cloudbeds connects with 400+ integration partners, so you can customize your setup without compromising simplicity.

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Open API

Keep the tools you love. Connect the ones you need. Build custom applications with our open API. Cloudbeds integrates seamlessly to help everything run smoother.

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Distribution

Reach farther and sell smarter. Cloudbeds unites your channels and booking engine to turn reach into revenue.

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Booking
engine

Fewer steps. More bookings. Deliver a branded, embedded experience that keeps guests on your site with Cloudbeds Booking Engine, a smooth, mobile-first flow designed to maximize direct bookings.

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Channel manager

Cloudbeds Channel Manager lets you sell across channels with total control — with zero extra commission, no double bookings, and fewer manual updates.

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Guest Experience

Complete with all the features you need to ensure every stay feels personal, effortless, and five-star worthy.

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AI-powered chatbot

Add your own AI-powered chatbot to your website, or use it via WhatsApp or SMS, to respond faster to guest questions and inquiries, and convert these into bookings.

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Unified inbox

Manage SMS, email, WhatsApp, Booking.com, Expedia, Airbnb and more in a single view. However your guests reach out, you’re ready to respond instantly.

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Guest portal

Let guests browse and buy your services — from late check-outs to champagne on arrival — whenever it’s most convenient for them.

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Digitalcheck-in

Digital registration lets guests check in before they even set foot on your property — ID, documents, signatures, all synced directly to your Cloudbeds PMS.

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Kiosk

Help guests avoid lines and allow your staff to provide personalized, mobile check-ins by transforming your hotel lobby into a self-service check-in/check-out station.

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Tickets & tasks

When your team is in sync, your guests feel it. All your team chat, tasks, tickets, and inspections in one place so nothing slips through the cracks.

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Revenue Marketing

Turn strategy into momentum. Connect pricing, marketing, and conversion tools to drive more revenue — and keep your business growing smarter.

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Digital
marketing

Reach the right guests, drive them to your site, and turn every click into revenue with Cloudbeds Digital Marketing. It’s a direct booking strategy that puts you back in command.

Metasearch
94% of travelers use metasearch to compare hotel rates. Subscribe, create, fund, and manage your metasearch campaign with a simple and effective interface in just a few clicks.

PMax
Attract new guests across the entire Google ecosystem — Search, YouTube, Maps, and more — with AI-powered advertising that does the hard work for you.

Retargeting
Travelers engage with an average of 33 touchpoints before booking a trip. Leave none behind by retargeting guests who intended to book but didn’t get around it.

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Reputation management

Hotels with higher ratings can charge more, and with centralized insights and faster response times, you can turn guest sentiment into real pricing power.

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Websites

Your website is your hotel’s first impression. Make it count with stunning, conversion-optimized Cloudbeds Websites powered by hospitality expertise and AI — and built to drive direct bookings and revenue from day one.

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Guest marketingCRM

Cloudbeds Guest Marketing CRM helps you know your guests and keep them coming back — with smart email campaigns, guest profiles, and more profitability from every stay.

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Revenue intelligence

Move faster and smarter than ever before. Cloudbeds Revenue Intelligence is powered by the only causal AI built exclusively for hospitality, turning market guesswork into your most confident, profitable actions.

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Using Signals to cut through the noise.

Signals is our leading AI model fully integrated into the Cloudbeds platform to help you surface insights, automate responses, and make faster decisions. Trained on billions of points of hospitality data, Signals lets you get ahead of the market, not just react to it.

Learn more about Signals

Signals causal AI unlocks:

4B+

data points processed per hour

≤95%

forecasting accuracy up to 90 days

Infrastructure

Built for performance and peace of mind, Cloudbeds provides a secure, scalable, cloud-native foundation that keeps your systems fast, your data protected, and your business always on.

Modern microservices architecture

Cloudbeds is designed with a microservices-based approach, ensuring modularity, scalability, and fault tolerance.

Security and token management

Cloudbeds runs on Amazon Web Services (AWS) with enterprise-grade measures, including firewalls, intrusion detection, and 24/7 monitoring. Credit card data is handled via a secure, PCI-compliant tokenization vault — never stored directly.

Centralized payment processing

Reservations and payment details are synced directly into your property management system — eliminating manual mistakes for good and offering enhanced security.

99.99% uptime

Real-time threat monitoring and a 24/7/365 incident response team on standby means around-the-clock protection that powers industry-leading 99.99% system uptime.

Security

Cloudbeds weaves protection, compliance, and control into one engine that keeps your business moving forward fearlessly.

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PCI Compliance

Cloudbeds checks the box on global security standards, with built-in PCI and GDPR compliance and fraud protection that keeps both you and your guests covered.

Secure guest data

Cloudbeds uses TLS/SSL encryption for data in transit, AES-256 encryption for data at rest, and implements identity and access management with a least privilege approach.

SSO and user management

Cloudbeds uses SSO to give you one secure sign-on and seamless access across all Cloudbeds platforms.

Elite Incident Response

Our dedicated security team collaborates closely with Support to address customer issues swiftly and effectively

Your vision. Our engine.

One-size-fits-all fits no one. We built the industry’s only intelligent growth engine to give you the power, flexibility, and support to grow on your own terms.

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Frequently asked questions

What is Lorem Ipsum?

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

Why do we use it?

It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout. The point of using Lorem Ipsum is that it has a more-or-less normal distribution of letters, as opposed to using ‘Content here, content here’, making it look like readable English.

Where does it come from?

Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old.

Where can I get some?

There are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in some form, by injected humour, or randomised words which don’t look even slightly believable.

Platform Integrations

Ambassador Program

Cloudbeds Horizon

Cloudbeds Platform

Built for your ambition.

Operations

PMS

Payments

Marketplace

Open API

Distribution

Booking
engine

Channel manager

Guest Experience

AI-powered chatbot

Unified inbox

Guest portal

Digitalcheck-in

Kiosk

Tickets & tasks

Revenue Marketing

Digital
marketing

Reputation management

Websites

Guest marketingCRM

Revenue intelligence

Using Signals to cut through the noise.

Signals causal AI unlocks:

Infrastructure

Security

Your vision. Our engine.

Frequently asked questions

What is Lorem Ipsum?

Why do we use it?

Where does it come from?

Where can I get some?

Platform Integrations

Ambassador Program

Cloudbeds Horizon

Cloudbeds Platform

Built for your ambition.

Operations

PMS

Payments

Marketplace

Open API

Distribution

Bookingengine

Channel manager

Guest Experience

AI-powered chatbot

Unified inbox

Guest portal

Digitalcheck-in

Kiosk

Tickets & tasks

Revenue Marketing

Digitalmarketing

Reputation management

Websites

Guest marketingCRM

Revenue intelligence

Using Signals to cut through the noise.

Signals causal AI unlocks:

Infrastructure

Security

Your vision. Our engine.

Frequently asked questions

What is Lorem Ipsum?

Why do we use it?

Where does it come from?

Where can I get some?

Booking
engine

Digital
marketing