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A cheat sheet for your front desk.

Front office checklist

What's inside

The front desk handles a lot from check-ins, check-outs, payments, questions, room assignments, and everything in between. When the day gets busy, even the best teams need a little backup.

This front office checklist helps your staff stay on track, reduce errors, and deliver a smooth guest experience from the moment someone walks through the door. It’s quick to use, easy to customize, and built to support a calmer, more confident shift.

Download the checklist to get:

  • Step-by-step guidance for check-ins, check-outs, and reservations

  • Key tasks for payments and room assignments

  • A simple structure your team can follow every day

  • A customizable format to fit your property’s needs

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  • Cloudbeds Best PMS 2025 Finalist
  • Cloudbeds Best Channel Manager 2025 Finalist
  • Cloudbeds Hoteliers Choice Awards 2025
  • Cloudbeds Best All in One Hotel Management System 2025
  • Cloudbeds Best Places to Work 2025
  • Whistle for Cloudbeds HotelTechReport rating
  • Cloudbeds Deloitte rating
  • Cloudbeds Airbnb partner
  • Cloudbeds Expedia partner
  • Cloudbeds Booking.com partner

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