Even the best-run hotels need a backup plan.

Whether it’s a strategic move or a manual mistake, overbookings are part of hotel life. But how you handle them can make all the difference. This checklist equips your front desk team to act fast, stay calm, and turn a potentially stressful situation into a guest experience win.

Download the template to get:

• A clear checklist for managing overbooked guests with empathy and professionalism

• Best practices for finding and arranging comparable alternative accommodations

• Guidelines for compensation, communication, and preserving guest goodwill

• Tips to prepare ahead by monitoring your PMS and working with partner hotels

Avoid overbookings and broaden your marketing and distribution strategy with a powerful Channel Manager.