CLOUDBEDS ONBOARDING

You’re in good hands.

We’ve onboarded thousands of properties, just like yours. Our team of hospitality experts will not only set up your Cloudbeds system, but set you up for long-term success.

96.9%

Customer satisfaction score

How it works

STEP 1 – WEEK 1

Kickoff

You’ve chosen Cloudbeds. You’re ready to get started. Let’s introduce your dedicated Onboarding Coach and plan your onboarding experience. Your Coach will be your advocate within Cloudbeds throughout the entire process.

“As a hostel owner myself, I have been able to apply my love for travel and hospitality as an Onboarding Coach.”

– Cris, Onboarding Coach

“One of the best parts of Cloudbeds is the team. From the sales process through onboarding and feature updates, the whole team really cares about properties.”

– Annie B, The Cabot Lodge

STEP 2 – WEEKS 2-3

Setup

WEEK 4

Go Live!

STEP 3

Adoption

Getting your system setup is one thing, mastering how to use it everyday is another. In the weeks following Go Live, your Onboarding Coach will continue to work with you via targeted engagements that focus on day-to-day usage and advanced features.

*Adoption is only available in the Cloudbeds Professional and Cloudbeds Complete packages

“This is the time where dedicated support is needed most. Let’s not rush past it.”

– Anas, Onboarding Coach

ONBOARDING COMPLETE

Support

ONGOING EDUCATION

Continue to elevate your business.

Education doesn’t stop once you’ve successfully completed onboarding. Get more out of Cloudbeds with on-demand courses in Cloudbeds University, a robust knowledge base, and a library of videos, webinars and ebooks designed for the next generation of hoteliers.

Let’s do this!

We’re ready when you’re ready. Join the many customers who call Cloudbeds home.

Real reviews from lodging businesses like yours

Everything is smoother with Cloudbeds. Our channel manager, PMS and Booking Engine are fully integrated.

Victor Menor

Operations Manager at Flor Parks Hotel

As someone who helps train new front desk staff, I can’t overstate how intuitive and user-friendly the Cloudbeds system is. We’re now able to get new team members up to speed fast—we’re talking hours, not days. The interface is clean, the workflow is logical, and best of all, our team feels confident using it from day one.

Hannah Talbott

Hotel Manager at The Longleaf Hotel

I was literally on a beach, taking decisions thanks to the real-time data on Cloudbeds, ensuring that the business was able to maximize on opportunities. Thanks to the automation, I didn’t have to do too much.

Sanj Gidda

Director of the George Street Hotel and Bocardo Hotel, Oxford

Cloudbeds, we have historical data that we can use to look forward. We’re able to be more involved in the market than we were previously. It’s such a powerful thing to have at my fingertips.

Courtney Driessen

Lodging and Revenue Manager at Fireside Resort Jackson Hole

Cloudbeds is intuitive and easy-to-use. Everything is one place. This is important because if you lose time, you lose money.

Priscilla Ulloa

Operations Manager

Having Cloudbeds changed our user and hotel management experience at our hotels. It's very simple to both implement and use, and allows us to have a clear vision of how the hotels are doing no matter where we are.

Florencia Le Rose

Co-owner of Up Hoteles